Analyst I (Colleague Relations/ Reasonable Accommodation)

sgs-job-5961

Business Support
Remote
Colleague Relations
Reasonable Accommodation
workforce
colleague performance
Attendance

Contract - 06+ Months (Possibility of extension)

Shift: Monday-Friday 8:30a-5:00p EST or Monday-Friday 10:30a-7p EST Dress Code: Business Support As an Analyst I need to support Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.

Job Responsibilities:

  • Obtain, review, and manage accommodation-related documentation, ensuring timely, confidential, and accurate recordkeeping throughout the accommodation process.
  • Conducting case-related research and gathering relevant information, records, and supporting documentation to assist internal stakeholders and legal counsel with employment-related matters.
  • Performing administrative activities associated with case management, including document management, file maintenance, data entry, record tracking, audit support, reporting, and monitoring requests to ensure timely completion.
  • Maintaining organized and accurate electronic files and records in accordance with company policies, records management requirements, and applicable legal standards.
  • Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
  • Assisting with policy interpretation, and the application of Health policies and the Code of Conduct.
  • Consulting with leaders regarding colleague discipline and performance issues.
  • Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
  • Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
  • Providing cross-functional support for other areas of the business, as appropriate.
  • Demonstrating empathy, putting people first and inspiring trust with our colleagues
  • Interacting and effectively influencing colleagues within all levels of the organization
  • Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
  • Collaborating cross-functionally to achieve desired outcome
  • Demonstrating knowledge of current state and federal employment/labor laws and regulations

Skills:

  • Prior mentoring, leadership, mediation, or consulting experience
  • Knowledge of current state and federal employment/labor laws and regulations
  • Solid real time problem solving and decision-making skills
  • Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education/Experience:

  • HS diploma/GED required
  • Bachelor’s Degree is preferred; or equivalent years of work experience may substitute.

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